Reader Hub

The book ships once.
The system keeps moving.

Retention is a system you run, not a document you finish. As the plays get sharper in the field, the refinements land here first. Ask questions, tell me what happened when you ran a play, and stay current between editions.

22
Chapters
5
Pipeline stages
8
Lifecycle plays
Latest from the system
What's changed

Updates & refinements

Everything that has sharpened since the book shipped. Each entry is tagged to the chapter it touches, newest first.

Your turn

Ask, or tell me what happened

Two ways in. Ask a question and I'll reply by email, the best ones answered publicly above. Or report how a play landed in the field, that is the raw material for the next edition.

Ask a question

Stuck on a play, a stage, or how it maps to your motion? Ask here.

Goes to Tim's inbox. Replies come from a real person.

Give feedback

How did it land? Results from the field are the best kind.

Feeds the edition-two backlog. Email optional.